Refund policy
Return & Exchange Policy
We do not offer refunds or exchanges except in the following cases:
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Damaged product received
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Wrong item delivered
Proof Requirement To qualify for a return or exchange, customers must provide a video recording of the unboxing. The video must clearly show the package being opened, the product inside, and any damage or error.
Timeframe
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Claims must be submitted within 48 hours of delivery.
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Requests made after this period will not be accepted.
Non-Returnable Situations We cannot accept returns or exchanges if:
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No unboxing video is provided
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The product was damaged after delivery
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The issue is due to customer misuse or handling
How to Request
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Email us at [your support email] with the subject line: Return/Exchange Request
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Attach the unboxing video and order details
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Our team will review and confirm eligibility